Refund and Cancellation Policy

Last updated: 4 October 2026

This policy explains when you can cancel and get your money back for a Bas File Kar Do filing bundle. It is part of our Terms of Service.

Full refund

You get 100% of what you paid us back if:

• You cancel before we start. Email us after paying and before work on your bundle has begun.
• We can't prepare your case. For example, it turns out to be outside District Commission limits, above ₹50 lakh, or clearly too late to file, or the documents aren't enough to prepare a complaint.
• We don't deliver. If we haven't delivered your bundle within 7 days of payment and of receiving everything we asked you for, you can cancel for a full refund.
• Price-band mismatch. If your documents show a higher price band and you choose not to pay the difference.
• Duplicate or failed payment. If you were charged twice, or charged when the payment showed as failed.

After delivery

Once your bundle is delivered, the work has been done, so we don't refund for a change of mind, or because you decided not to file. Instead, we fix things:

• Free edits to names, amounts, dates and documents, and up to 3 full redrafts.
• If the registry returns your filing with objections to documents we prepared, send us the objection within 90 days of delivery and we'll correct it free.

If we can't fix a genuine error in documents we prepared, we'll refund you in full.

What we don't refund

• The outcome of your complaint. We don't control whether the Commission admits or decides in your favour.
• Fees paid to others: the e-Jagriti filing fee, notary charges, stamp paper, or courier costs.
• Cases where the documents uploaded were forged or altered, or the service was misused.

How to ask for a refund

Email [email protected] from the address linked to your account, with your payment ID and the reason. We reply within 2 working days.

Approved refunds go back to your original payment method through Razorpay within 7 working days of approval. Your bank or card issuer may take a few more days to show it.

When a case is cancelled or refunded, we delete your uploaded documents as described in our Privacy Policy.